FAQs

Common issues

• My product is not updated
• Key is not valid in the system
• Key is already registered
• Key has expired
• I don’t see my product in My Learning Locker

Practice Test: FAQs

• My connection is extremely slow
• I cannot see the practice test in My Learning Locker
• I’m seeing the same question repeating
• The questions that were answered incorrectly do not shown in current test.
• I’m receiving Local AT9 error or Test Retrieve error
• I’m receiving Component HotArea.ocx error on the Download Engine

E-learning: FAQs

• What technical requirement do I need?
• I cannot see my product
• I cannot follow the videos steps
• Live in the app practice: I cannot find the resources folder
• Live in the app practice: An Error window is displayed
• How can I see my grades?
• I have exceeded the maximum number of connected devices
• I cannot access to the benchmark assessment
• Live in the app practice: When launched it, the Office app is not displayed