Troubleshooting about the integration in Microsoft Teams

Problem description

I cannot login using the Microsoft Login as it does not reconigze my email address.

Solution

Check if you are using your correct organization email address. You need to use your organization email address otherwise you will no able to login.

Problem description

I cannot see my score report in the History section.

Solution

Make sure that you have finished the test by clicking on "Finish". If you leave the test window, or close it by clicking on the X, the score will not be stored.

Problem description

I have left the tab where I was doing my test and now I cannot continue it.

Solution

You cannot left the tab where you are completing your test, otherwise you will lose all the progress made will need to launch it again.

Problem description

Every time I try to log in I get the following error message: LTI service isn’t configured.

Solution

Your Measureup account might not be linked to the your organization Measureup account, please contact support@measureup.com so we can check that for you.