Refund policy about purchased products directly from www.measureup.com, can be summarized on the following table:

Refund policy
Practice test online	Within 2 business days of the original purchase
Practice test download	Within 2 business days of the original purchase if NOT registered
Assessment	Within 2 business days of the original purchase if NOT registered
Microsoft Office Cloud	No refunds
Bundles	(2) business days *
Cert Kits	Within 2 business days of the original purchase if NOT registered
Practice Labs	Within 2 business days of the original purchase if NOT registered
Virtual Labs	Within 2 business days of the original purchase if NOT registered
Video training	Within 2 business days of the original purchase if NOT registered

Notes:

• Online Practice Tests:
  • This policy applies to single-user online licenses of MeasureUp practice tests purchased directly from MeasureUp.com and is not applicable to MeasureUp Practice Tests received through an Authorized Channel Partner or purchased at a different marketplace.
  • If the practice test purchased was discounted as part of a buy multiple practice test discount offers, any items not refunded will be prorated to reflect the actual full purchase price of the practice test. Any discount offers or products received at the time of purchase are forfeited with a refund.
  • If the online practice test was registered, MeasureUp will remove the practice test from your Learning Locker.
• Bundles:
  • If the practice test purchased was discounted or part of a bundle or combination of products, the refund will be prorated to reflect the actual purchase price of the practice test.

How to Request a Refund:

Email a copy of your receipt to support@measureup.com with your reason for the refund. For eligible products, this request be received within two (2) business days of your original online purchase at Measureup.com

MeasureUp has the right to refuse any requests for the refund on charges that you dispute with your credit card company.

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