Information, Documentation and Support – Detail
| CRITERIA | SUPPORTING FEATURES | REMARKS AND EXPLANATIONS |
| a. Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge. | Supports | Instructions are available on-screen and are also available in PDF written format in a knowledge base. |
| b. End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. | Supports | Users have a configuration panel where they can modify options or customize the platform on general or accessibility subjects. Also, instructions are available in PDF format in the knowledge base. |
| c. Support services for products shall accommodate the communication needs of end-users with disabilities. | Supports | Email and online chat support is available to end-users. |
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