Refund Policy

If you are a consumer, you may withdraw from any purchase made directly on www.measureup.com within fourteen (14) days of the purchase date, without giving any reason. This right applies to all products (practice tests, assessments, eLearning, CertKits, bundles and subscriptions) only if you have not registered or activated the product key you received:

• Not registered or activated: full refund of the price paid, if you withdraw within 14 days of the purchase date.
• Registered or activated: no refund. Registering or activating the product key gives you immediate access to the digital content. Before you register, we ask you to confirm that you request immediate access and that you acknowledge that you lose your right of withdrawal once the product is registered or activated. We confirm this by email.

Practice test online: Within 14 days of the original purchase, only if the product has not been registered or activated.

Assessment: Within 14 days of the original purchase, only if the product has not been registered or activated.

eLearning: Within 14 days of the original purchase, only if the product has not been registered or activated.

CertKits: Within 14 days of the original purchase, only if the product has not been registered or activated.

Bundles: Within 14 days of the original purchase, only if none of the products in the bundle has been registered or activated.

Subscriptions: Subscriptions have a term of twelve (12) months and can be paid yearly (one payment) or monthly (twelve instalments). In both cases, the subscription renews automatically at the end of each 12-month term at the price in force on the renewal date, unless cancelled before the renewal date.

• First purchase: you may withdraw within 14 days of the purchase date and receive a full refund only if you have not registered or activated the subscription key. If you pay monthly, no further instalments will be charged.
• Renewal reminder: we will email you fifteen (15) days before each renewal.
• Cancellation: you can cancel at any time from your account. Cancellation stops the next renewal and you keep access until the end of the current 12-month term. If you pay monthly, the instalments remaining in the current term are still due.
• Renewals: renewal charges, including the monthly instalments of a renewed term, are non-refundable. If you do not cancel before the renewal date, the subscription renews automatically and no refund can be requested, whether because you forgot to cancel or for any other reason. If you contact us after a renewal, we will cancel your next renewal and you will keep full access until the end of the current term.
• Exceptions: we will refund a renewal charge only in case of an error on our side, that is, if you were charged twice for the same period, or if a technical problem on our side prevented you from using the service and we could not fix it within a reasonable time.

Notes:

• Scope: This policy applies to single-user licenses of MeasureUp products purchased directly from www.measureup.com. It does not apply to MeasureUp products received through an Authorized Channel Partner or purchased at a different marketplace.
• Multi-product discounts: If the product purchased was discounted as part of a buy-multiple discount offer, any items not refunded will be recalculated at their full price and the difference will be deducted from the refund. Any discount offers or products received at the time of purchase are forfeited with a refund.
• Bundles: Bundles are considered a one-unit sale. Only the entire bundle may be returned, and the refund is calculated on the bundle price. A bundle cannot be refunded once any of its products has been registered or activated.

How to Request a Refund

If you have not registered or activated the product, you may cancel your purchase within fourteen (14) days of the original date of acquisition by sending an email to support@measureup.com that includes your order number or a copy of your proof of purchase.

You may tell us the reason for the refund, but it is not required. We will confirm receipt and process the refund within 14 days of receiving your request, using the same payment method used for the purchase and at no cost to you.

Payment disputes

If you have a problem with a charge, please contact us before disputing it with your bank, so we can solve it quickly. Charges disputed with your credit card company are handled through the dispute process and not as a separate refund request. Refunds outside this policy are granted only at MeasureUp's discretion. Nothing in this policy limits the rights you have under the consumer law of your country.