VPAT™ - Support Documentation and Services
Accessible support documentation and services – VPAT™ compliance at MeasureUp
| CRITERIA | CONFORMANCE LEVEL | REMARKS AND EXPLANATIONS |
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601.1 Scope |
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602 Support Documentation |
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602.2 Accessibility and Compatibility Features |
Supports |
Instructions are available on-screen, on video and are also available in PDF written format in a knowledge base. |
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602.3 Electronic Support Documentation |
Supports |
Instructions are available on-screen, on video and are also available in PDF written format in a knowledge base. |
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602.4 Alternate Formats for Non-Electronic Support Documentation |
Supports |
Instructions are available on-screen, on video and are also available in PDF written format in a knowledge base. |
| 603 Support Services |
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603.2 Information on Accessibility and Compatibility Features |
Supports |
Users have a configuration panel where they can modify options or customize the platform on general or accessibility subjects. Also, instructions are available in PDF format in the knowledge base. |
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603.3 Accommodation of Communication Needs |
Supports |
Email and online chat support is available to end-users. |
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