VPAT™ - Support Documentation and Services

CRITERIA	CONFORMANCE LEVEL	REMARKS AND EXPLANATIONS
601.1 Scope
602 Support Documentation
602.2 Accessibility and Compatibility Features	Supports	Instructions are available on-screen, on video and are also available in PDF written format in a knowledge base.
602.3 Electronic Support Documentation	Supports	Instructions are available on-screen, on video and are also available in PDF written format in a knowledge base.
602.4 Alternate Formats for Non-Electronic Support Documentation	Supports	Instructions are available on-screen, on video and are also available in PDF written format in a knowledge base.
603 Support Services
603.2 Information on Accessibility and Compatibility Features	Supports	Users have a configuration panel where they can modify options or customize the platform on general or accessibility subjects. Also, instructions are available in PDF format in the knowledge base.
603.3 Accommodation of Communication Needs	Supports	Email and online chat support is available to end-users.