What technical requirement do I need?

If when trying to do a practice a message appears that the license is not correct, is because your device has an earlier installed version of the Office suite.

Remember the technical requirements necessary to take the course:

Technical requirement
  • Operating system: Windows 8.1 or 10
  • Microsoft Office with a valid license: Office 365 Home, Office 365 Personal, Office Home & Student 2016 for PC, Office 365 for Business or Office 365 for Business Premium.
I cannot see my product

When registered a key product you have to download the Desktop Learning Locker and login on this app. Sometimes, it may happen that the course or practice test box does not appear in the application. Two possible solutions:

Clear cache Show hidden
  1. Click on Clear cache.
  2. Mark the two first options.
  3. Click on the OK button.
  1. Click on Filter.
  2. Check the Show all hidden box.
I have exceeded the maximum number of connected devices

A user can only be used on up to 3 devices. If you need to use a fourth device, you will have to remove one of the 3 above. To do this, perform the following steps:

  1. Open the Desktop Learning Locker.
  2. On the top menu, click on Connection .
  4. Click on the Disconnect button to disconnect that device.

I cannot follow the videos steps

It may happen that, when watching a video, the options displayed are different in the Microsoft Office suite installed on your computer.

This happens because you are using a different version of the Office suite.

The differences you perceive are only in design and format. However, the steps required to perform the described actions are exactly the same.

I cannot access to the benchmark assessment

The benchmark assessment is intended to customize the content of step 2 based on your previous knowledge. Consequently, it will be understood that you do not need to do this assessment if you access the content of step 2 first.

Also, please note that there is only one opportunity to do this benchmark assessment. Make sure you have completed the activity before clicking finish test. If you quit the assessment before completing it you will not be allowed to take it again and it will be marked as completed in the main menu.

Live in the app practice: I cannot find the resources folder

The folder with the necessary resources to carry out the tasks is located inside the Documents folder.

If you can’t find it, it may be due to your network settings. For example, if you have OneDrive installed on your device, a new Documents folder will have been created.

To find the right Documents folder, please do the following:

  1. Open any folder in Windows Explorer.
  2. In the address field, type: C:/Users/YourUsername/Documents
Live in the app practice: An Error window is displayed


  • Cause. The desktop Learning Locker has been closed. The app must remain open while you are taking the course.
  • Solution. Please, reopen the Desktop Learning Locker.

ERROR 148.

  • Cause. When downloading the application there was a problem.
  • Solution. Please, do the following:
    1. Access to Control Panel (type Control Panel in Cortana).
    2. Click on Uninstall a program.
    3. Select Desktop Learnig Locker, and click on Uninstall.

    1. Check Remove also my Desktop Learning Locker personal data, and click on Uninstall.
    2. On top menu, click on the DOWNLOADS tab.
    3. Download the app again.

ERROR 4108.

  • Cause. The content download process may not have been successful.
  • Solution. Please, do the following:
    1. On the Desktop Learning Locker, click on Clear cache.
    2. Click on the OK button.

    1. Select Main data (soft) & Main data (hard), and click OK.
    2. Click on the e-learning box, and download the content again.

ERROR 4098.

  • Cause. The antivirus installed on your computer causes this issue.
  • Solution. Please disable your antivirus while you are taking the course:
    1. On the Windows taskbar, right-click on the antivirus icon.
    2. Click Temporarily disable (Tte option’s name may vary depending on the antivirus used).
    3. Choose how long you want protection to be disabled.
Live in the app practice: When launched it, the Office app is not displayed

Generally, it occurs because an older version of the Office suite was installed on that device.

Even though you have successfully uninstalled this version before installing the current one, this sometimes causes this problem.

To fix it, please use the repair tool in the Office suite itself:

  1. On your browser, copy and paste the follow URL: https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b?ui=en-US&rs=en-US&ad=US#ID0EAACAAA=Windows_10″>.
  2. Select your operating system.
  3. The steps to access the repair tool vary depending on your operating system.. Please, follow the steps indicated.
How can I see my grades?

When you finish a practice, you can see your Test Score Report. If you need to see your complete grades, please, follow these steps:

  1. On the main course page, click on the Settings icon.
  2. Click on Grades.

You can see your User report. The scores are displayed in percentage.