How soon will I receive my Practice Lab key?

You will receive your key via email within minutes of placing your order.

Please, add the email address to your safe sender list.

The key will not automatically be registered. You will need to log into your MeasureUp account and manually register it. Once the key is registered you will have access to the product.

I have not received my product key

After you place your order for a Practice Lab product on, please add the email address to your safe sender list.

You will receive a separate email with your key, which you then enter in the Learning Locker to access the lab.

How many devices can I use the Practice Lab?

You can access the labs from as many computers/devices as you like as long as you are only logged in at one at a time.

How long can I use the Practice Lab?

Your practice lab is available for one year after registration. You can access the labs as many times as you like during the subscription period. This gives you the opportunity to practice the more complex topics as many times as you need.

What browser are supported?

We support the following browsers: Microsoft Internet Explorer 7, 8, 9 & 10, Mozilla Firefox 20+, Apple Safari 5+, Opera 12+, Google Chrome 19+ or Microsoft Edge.

Due to the technical differences between these browsers, some do have known issues. For example Chrome has some problems with SSL connections generating a No data received, server sent no data error which requires a work-around to access the labs.

There are no labs available or they are under maintenance

All the labs of a particular course may be busy or being upgraded. Remember this is real equipment and not simulations so we only have a finite number of labs for a specific course type. You can enter your email address to be alerted when a lab is free or you can try again at a later time.

My Microsoft Windows device seem to be really slow

If you are using the HTML5 RDP client, this is slower than the Java client.

Switch to the Java client (you must have the latest version of Java installed for your platform (you can download this at:

Can I save my work?

Currently you are unable to save your work as each lab is designed to be autonomous from another therefore saving is normally unnecessary.

I cannot carry out one of the task in the lab

Please ensure you read each step very carefully when carrying out tasks. Remember the devices are real so changes you make may impact another task later.

By not completing one task you may not be able to complete the next as there is a dependency. You should also refer back to your course content to ensure you understand that task that you are carrying out.

If you feel there is an error in the content, please send an email to and we will review the issue.

When I connect to a Cisco router or switch, nothing happens

When you connect to a Cisco device, if the device automatically powers on you will need to click in the grey area of the terminal and press the Enter key to liven the terminal connection.

When I try to connect to a lab, nothing happens

Please ensure you have popups enabled from *

Popups are required to launch access to devices. If you do not allow popups then your browser will block popups from being launched.

Often if popups are blocked, you will notice a message saying This lab is being shut down due to no activity. This is due to a popup window not being open and communicating to the lab platform so please ensure popups are allowed. See your browser’s documentation on how to enable popups.

When I connect to a Practice Lab, I get a black or white screen

Ensure you are running the latest version of Java which can be downloaded at