My connection is extremely slow

We monitor the server performance and our outbound bandwidth to maintain the fastest response time. However, slowdowns can, and do still occur. Slowdowns can be caused by four different reasons: slow connection on the client side (your computer), slow route over public internet backbone, slow connection on the server side (our computer), slow server performance. To check the network status when you are experiencing a problem, please, follow these steps:

  1. Open a Command prompt (In Cortana, type Command prompt, and click on its icon).
  2. Type the following command: tracert
  3. Press Enter.

If you see that there is a timeout, it is probably the cause for the slow performance you experienced. Unfortunately, timeouts usually occur in route somewhere between our server and your computer and are not something that either of us can resolve.

I cannot see the practice test in My Learning Locker

If you do not see the test listed under Practice Test on your My Learning Locker, please follow these steps:

Clear cache Show hidden
  1. Click on Clear cache.
  2. Mark the two first options.
  3. Click on the OK button.
  1. Click on Filter.
  2. Check the Show all hidden box.

If this does not work, please contact the MeasureUp Support Team clicking on the Live Chat Button (on the right this post).

I’m seeing the same question repeating

If you have your system set to cache web pages, problems such as the following can result: the same question displays multiple times, you cannot move properly from one question to another, answers you select are not stored in the database, old score reports display for a new practice test, information from a different user displays in your test locker, VBScript runtime error displays. To clear your cache:

Note. If accessing through a network, check with your administrator to ensure that your proxy server does not cache web pages for the testing site.

  1. Press F12
  2. Right-click on Reload this page.
  3. Click on Empty Cache and Hard Reload.

Some graphics don’t print when I print the practice test

You may be working in a practice test that contains hands-on simulations. If so, the simulation cannot be printed.

The questions that were answered incorrectly do not shown in current test.

When you launch a test in Study Mode or Custom Mode, these modes allows you to show the questions that were answered incorrectly from recent test as well as the questions that have not been displayed previously.

I’m receiving Local AT9 error or Test Retrieve error

This is caused by a corrupt test file. This test file needs to be deleted and re-created. Follow the steps below to delete the file:

  1. On your computer, open a folder.
  2. Navigate to the C:\Program Files\Certification Preparation\Tests folder.
  3. Delete any .tst files
  4. You may also need to navigate to the \TstRecs\UserName folder and search for .tst files there as well.
  5. Restart the application.
I’m receiving Component HotArea.ocx error on the Download Engine
  1. When setup is complete, return to the Desktop and open a folder.
  2. Select C:\Program Files (x86).
  3. Select the Certification Preparation Folder.
  4. Right-click on the Localware.exe file, and select Properties from the pop-up menu.
  5. Select the Compatibility tab.
  6. Click the Run as Administrator checkbox.
  7. To start the software, click Start. From All Programs, point to MeasureUp Practice tests, and click Launch.
  8. On the Logon Screen, click Create New User Profile.
  9. Complete your information and click Create Profile.
  10. On the Logon screen, verify the Username and Password fields are filled in, and click OK.
  11. Select the practice test and click Start Test.